2012年8月26日星期日

ASQ InfVoices - The Quality Culture in Hong Kong

Paul Borawski (CEO, ASQ) raised the August Topic of ASQ Influential Voice named "Feelings and Quality Culture". Moreover, Paul asked two questions "What do you look for in the people you hire into the organization?" and "When you're in a culture of quality, how does it feel?". In this topic, I would like to separate into two parts. The first part discussed how leadership style affects quality culture and the second part considered the local situation.

(Photo: Quarterly Mass Communication Meeting in HKSTP)


Quality Culture is an attitude and set of values employed by a company/corporation to improve the quality levels included the quality of relationships with customers and communication between employees . The best way to establish a quality culture is through top management commitment. Therefore, Leadership style is absolutely related. Recently, I attended a seminar entitled "The 6 Leadership Styles to Win at Different Challenging Times" on 17 August 2012 in Hong Kong Science Park. I learnt that six leadership styles named 1. Coercive Style (強制型), 2. Authoritative Style (引領型), 3. Affiliative Style (親和型), 4. Democratic Style (共識型), 5. Pacesetting Style (師父型), and 6. Coaching Style (導師型) would affect the Working-Climate. According to Prof. David McClelland (Harvard University), Working-Climate would impact the performance and financial results such as sales, revenue growth, efficiency and profitability. His study indicated that Coercive Style (強制型) and Pacesetting Style (師父型) could destroy the Working-Climate. Leadership gives directions and values. However, quality system is also important to be designed for peer participation. It could let new employees know the Quality Culture of the organization, which cannot be simply come from corporation orientation program. Quality Culture growth depends on nourishment with vision, supporting with structure and flourishing with actions.

In Hong Kong, most large companies have their quality policy and culture. Three famous companies in Hong Kong could be referred. They are MTR, Towngas and CLP which had sponsored the ANQ Congress 2012 Hong Kong (http://www.anq2012.org/sponsors.html). In the past, manufacturing companies are found to have stronger quality culture than service companies in Hong Kong. In addition, large companies are higher awareness of quality culture than smaller companies. It may because large companies had a quality department.

Nevertheless, a obvious trend was observed that Hong Kong leaders seldom mention about Quality or Quality Culture, but most of them emphasize on Sustainability, Environment and Energy Saving.

In here, I would like to share my company's Vision, Mission and Values below.
Hong Kong Science and Technology Parks Corporation (HKSTPC)
Vision: Transforming innovation and technological advancement into value creation that benefits Hong Kong, Mainland – and the world.
Mission: In propelling Hong Kong towards a world-class hub for selected technologies, we provide facilities, services and a dynamic environment that enable companies to nurture ideas, innovate and develop.
Values: Integrity, Excellence, Safety, Sustainability and Commitment

Reference:
The 6 Leadership Styles to Win at Different Challenging Times - http://qualityalchemist.blogspot.hk/2012/08/the-6-leadership-styles-to-win-at.html 


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